EDUCATION

BA in English | Ohio Christian University | Circleville, OH                                            2020

• Graduated summa cum laude from the honors program with 3.97/4.0 GPA. Earned Dean’s List, Independent Study in Editing.

Associates of Arts | Cuyahoga Community College | Cleveland, OH                                            2018

• Graduated summa cum laude from the honors program with 3.94/4.0 GPA. Earned Phi Theta Kappa, Dean’s List, PFLAG Ally Scholarship, Firelands Distinguished Scholastic Achievement Scholarship, and Tri-C First Generation Scholarship.

WORK EXPERIENCE

Senior Community Manager | Life’s Library, DFTBA Records | Remote December 2018 — Present

Manage team of 30 in direction of an international book club. Hold accountability for operational leadership, member acquisition, communication, social media, and client engagement. Develop strategies to improve service quality and satisfaction. Spearhead and moderate community conversations on a variety of topics, often surrounding difficult topics.

• Function as primary point of contact for author John Green and the DFTBA team to align operations with organizational vision.

• Spearheaded project to develop and launch new membership funnel and onboarding process to manage 6.5K+ members around the globe. Drove project from conception to completion in under one week.

• Recruited and trained team of 20 moderators. Grew leadership team by 50% to sustain seamless operations against rapid membership growth.

• Collaborate with leadership team to plan and execute large-scale group events, from author Q&As and charity functions to scavenger hunts.

• ­Deliver customer service response times of under 24 hours through development and management of e-mail support, which resulted in improved customer satisfaction.

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